Anyone else could set up the same omnichannel setup that we did. We've done it, and implemented it, and it's all open source and freely available. They date from pre-Internet times and have no concept of syncing up with things.īut we've created a true omnichannel experience. A lot of POS systems in particular are very antiquated. They use the same stock, the same products, everything. It has some specifics to the point of sale, but it can be loaded up in a regular interface. A point of sale order is just a Drupal Commerce order. What makes Drupal so cool is that the point of sale and the Commerce module both use the same orders. Maybe that was valid six hours ago, but that item has since sold out. The website might say there are three left, but that's just a snapshot from a certain point in time, and you don't know how often that gets updated. Even knowing if an item is in stock can be tricky. In that case, you might as well just go to the store and find it yourself. They might say sure, you can pick it up in-store, but not for 24 hours. Some places will let you buy online and pick up in-store, but there might be a delay. If you buy something online and try to return it in-store, it often can't happen. They might as well be two different companies. With most retail stores, the online and in-store experiences are completely separate. Some people were impressed but also a little puzzled, thinking that this sort of setup should just exist everywhere. When our inventory reached 0 for a certain size, orders for that size could no longer be placed. The whole time, our inventory of shirt sizes was counting down until the stock count hit 0. The "support person" could find the customer's order number or email address and fulfill the order. We also had other laptops available so that we could bring up the admin interface as if we were a customer support person assisting a customer over the phone. So one side of the booth was set up as the cashier/fulfillment area. People who didn't pre-order could also come to our booth and "purchase" (for free) a T-shirt using a self-serve kiosk running the same demo site. When they completed their pre-order, they got an order number to bring with them to our booth. Before the conference, attendees could use our Urban Hipster ecommerce demo site to pre-order a Drupal Commerce shirt in their size. The team at Acro Media set out to demonstrate just how easy it is to give your customers a true omnichannel experience using Drupal and Drupal Commerce.Īs part of our demo at DrupalCon in Nashville, we did a pseudo-T-shirt pre-order. Omnichannel generally means the shopping experience is unified and seamless whether you do it on your laptop, in-store, through your phone, etc. LakeDrops Drupal Consulting, Development and Hosting 14.Security public service announcements 21.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |